Questions
Before you send anything
Will we ever need a call or a meeting?
No. The request, the questions, the delivery and the follow-up are all written. If something is easier to show than to describe, we send an annotated screenshot or a short worksheet. Your team answers when it suits them, even in the middle of the season.
How is our data kept confidential?
The review needs item sales, prices and costs. It does not need guest names, card data or individual payroll. You share the files through your own private link, restricted to our address, and can close it at any time. We will sign your NDA before you send anything.
We never share your data or use it for another client. Source files are deleted within 30 days of final delivery unless you ask us to keep them for ongoing work.
Our POS export is messy. Is that a problem?
That's normal. Most hotel POS systems can export item sales to Excel or CSV, and cleaning and mapping that export is part of the work. In the data check we tell you whether your data can support a useful review. If it can't, we say so, and you pay nothing.
We don't have recipe cost cards. Can you still help?
Yes, as a narrower Sales & Pricing Review at a lower fixed price. Sales mix, pricing, outlet performance and menu structure only need POS data. Without reliable costs we do not make margin or contribution claims. Your written scope says exactly what is included and what is not, before you commit.
We run all-inclusive or half-board. Does this apply?
The fixed-price review covers revenue-earning sales: à la carte, bars, pool and beach service, in-room dining and paid upgrades. Board-basis consumption cost analysis needs different data, so it is quoted separately in writing.
Do you guarantee savings or revenue growth?
No, and you should be careful of anyone who does. Each action comes with an estimated monthly effect and the assumptions behind it. The results depend on your team's execution and your guests. What we commit to is the scope: every analysis listed in your written scope confirmation is delivered, and every recommendation is tied to your own numbers.
Who implements the actions?
Your team. Each action is written so it can go straight to the chef, bar manager or outlet manager: what changes, where, by when and how to measure it. If you want help tracking results month by month, the Monthly Desk exists for that.
How many actions will we receive?
Usually eight to twelve, depending on what your data shows. We never add filler actions to reach a number. If your data supports five strong decisions, you get five strong decisions, each with its estimate and assumptions.
How do we pay?
Prices are in euros and invoiced to your company. The payment method and invoice details are confirmed in writing with your scope, before any work starts. Founding clients first receive the executive summary and action list; the invoice is due within 7 days and the full report and workbook are sent on payment. At the standard price, 50% is due when you accept the scope and 50% before the final files are sent.
Five minutes. No files. No call.
Tell us about your property. Within 2 business days you receive a written reply on whether your data can support a useful review.